Care Plans
Operational ownership, tiered by what your application needs to run reliably.
Response time = acknowledgement, not resolution. Business hours apply unless contracted otherwise.
How we place you in a tier
The application determines the minimum tier — not preference or budget.
- Static site or landing page — Essential
- Database, auth, or integrations — Managed
- Business-critical, frequent updates, low downtime tolerance — Full Care
- High-risk, regulated, or complex failure chains — Enterprise / Custom Ops — contact us
Essential
For static sites, landing pages, and simple applications.
Included
- Hosting & SSL management
- Uptime monitoring
- Monthly status reports
- Email support (2 business day response)
Not included
- Database hosting
- Backend / API hosting
- Third-party integrations
- Priority support
- Maintenance hours
Response
2 business days (email)
Backups
None automated (available as add-on)
Managed
For apps with databases, auth, payment processing, or third-party integrations.
Included
- Everything in Essential, plus:
- Dedicated container resources
- Database hosting & backups
- API / backend hosting
- Third-party integration support
- Priority email support (1 business day response)
- Weekly automated backups (30-day retention)
Not included
- Maintenance / dev hours
- 24/7 monitoring or response
- Custom integration development
Response
1 business day (email, priority queue)
Backups
Weekly, 30-day retention
Full Care
For business-critical apps needing regular updates and low downtime tolerance.
Included
- Everything in Managed, plus:
- 2 maintenance hours/month (no rollover)
- Same-day critical issue response
- Proactive performance monitoring
- Security patching & updates
- Priority queue for all requests
- Daily automated backups (30-day retention)
Not included
- 24/7 on-call (requires Enterprise terms)
- Feature development (belongs in a Build engagement)
- Unlimited maintenance hours
Response
Same business day for critical issues; 1 business day standard
Backups
Daily, 30-day retention
*2 hours included per month. Hours do not roll over. Additional hours billed at standard rate. Covers: bug fixes, minor updates, content changes, small tweaks.
All prices in CAD.
Maintenance hours vs. retainer
Maintenance hours cover small upkeep — bug fixes, content tweaks, minor updates. If you need ongoing feature development or significant changes, that belongs in a Retainer or Build engagement. We'll tell you which one applies.
Some platforms exceed the scope of Full Care. If your system involves high-risk operations, regulated data, or complex dependency chains, we evaluate it separately under Enterprise / Custom Ops terms.